Cancellations/Reschedules, Late Arrival & Other Policies

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Time Policies 

Off The Top operates with a single appointment-based business model; your scheduled appointment is your own private time slot with your stylist. This allows us to deliver a consistent individualized and high quality experience for our clients. Walk-in appointments are available as time allows. 

Due to our single appointment based scheduling, late arrivals can negatively impact subsequent appointments for the remainder of the day, and diminish our capacity to provide the quality service that we promise to our clients. We ask that you please respect the time of our other clients by arriving at your appointment in a timely manner, or if necessary, honor our 24-hour cancellation policy.

Cancellation/Late Fee

Clients who are unable to adhere to our 24-hour cancellation policy, or arrive too late to accomodate their scheduled appointment will be charged the full amount of services booked. 

Hair Condition Policy

We believe that a good haircut begins with good hair care. In order to be cut properly, and to the standard that Off The Top promises, hair must be in its natural state. We request that all clients come in with shampooed, conditioned, and blow-dried hair. If, for any reason, you are unable to wash and dry your hair prior to your appointment, please book a  “shampoo service” service with your appointment so that we can prep your hair properly and deliver a high quality cut and style. Thank you for participating and helping us ensure that we can give you the high-standard service that we strive to provide at Off The Top. 


Self Grooming Policy

 We understand that clients may feel the need to cut or shave their own hair prior to their appointment, but we advise you to refrain from doing so. The natural growth of your hair is the foundation of a great haircut or beard, so let it grow! An untouched canvas gives us more to work with, and the more we have, the better! We want to give you the best result possible, so leave the razor on the counter and let us do the hard work for you. 


Show up Sober Policy

Off The Top is a safe and family friendly environment. We have a zero tolerance policy for inebriation of any kind, including intoxication from alcohol, marijuana, or any other type of drug. Thank you for respecting our space and allowing us to provide a safe environment for ourselves and our clients. 


~ We appreciate our loyal clients who understand and adhere to our policies, as well as respect our time and the time of all of our clients. To our loyal clients, we thank you for making this an awesome place to come and receive a high-end experience. To our new clients, thank you for taking the time to read about us, we look forward to seeing you soon! ~